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Refund policy


Last updated: May 02, 2020

Thanks for shopping at Esta Chocolates!

Due to the nature of our products all sales are final unless the product is defective. 

  • All sales are final unless there is ​defect in the product. You can return or exchange your purchase for up to 5 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
  • ​Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you are not entirely satisfied with your purchase let us know how we can help via the “Contact Us” tab in our website! 



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Phone: +1 519 886 7000
Fax : +1 519 885-0321
1421 Victoria St N.
Kitchener, ON N2B 3E4


Mon – Friday: 9AM – 5PM
Saturday: 10AM – 3PM
Sunday: Closed